kitsyhaven Return & Refund Policy

Last Updated: July 16, 2026

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Overview

At kitsyhaven, your satisfaction guides everything we do. We take pride in the freshness of our grocery offerings and the quality of our kitchenware, and we want you to feel confident each time you shop with us. Should a purchase ever fall short of your expectations, our return and refund procedures are designed to be straightforward, transparent, and fair.

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Return Window

• Non-Perishable Grocery & Kitchenware: These items may be returned within 30 days of the delivery date. To qualify, merchandise must be unused, unopened, and in its original resalable condition, with all original tags attached and the original packaging completely intact.
• Perishable Items: For reasons of food safety, quality control, and health regulations, perishable goods — including fresh produce, dairy, frozen items, prepared foods, and short-shelf-life products — cannot be returned physically. If a perishable item reaches you damaged, spoiled, past its expiration date, or otherwise compromised in transit, you qualify for an immediate full refund or a free replacement (clear photo evidence must be submitted within 48 hours of delivery).

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Non-Returnable Items

The following products cannot be returned under any circumstances:

• Final sale items (clearly identified as "Final Sale" at checkout);
• Goods that have been opened, used, or partially consumed (unless they arrived defective or spoiled);
• Digital download codes, e-gift cards, and physical gift cards;
• Merchandise damaged through improper customer storage, mishandling, or failure to follow the product care instructions;
• Return requests submitted after the 30-day window without prior written authorization from kitsyhaven.

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Return Shipping Costs & Deductions

Return Reason	Return Shipping Cost	Processing / Restocking Fee
Merchant Error (Damaged, Defective, Spoiled, Incorrect Item Sent)	100% Free (Prepaid shipping label provided by us)	None ($0)
Customer Preference (Changed mind, wrong size, no longer needed)	Customer Responsible (Or opt for a $7.95 prepaid label fee deducted from refund)	None ($0)

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How to Initiate a Return

1. Submit a Request: Send an email to our customer support team at support@kitsyhaven.store including your Order Number, the specific item(s) you want to return, and the reason for the return. If an item arrived damaged or spoiled, please attach clear photographs of the issue and its packaging.
2. Receive RMA & Instructions: Our team will review your request and, within 1 business day, provide a Return Merchandise Authorization (RMA) number together with return shipping instructions.
3. Pack Securely: Place the item(s) in protective packaging. Clearly write your RMA number on the outside of the shipping box (never directly on the original product packaging).
4. Ship Back: Deliver the package to a carrier using a trackable shipping method, addressed to the return address included in your RMA email.

Note: Packages sent without a valid, pre-approved RMA number may face significant processing delays or be refused upon arrival.

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Refund Processing & Timelines

• Inspection & Processing: After your return reaches our facility, it will be inspected within 1–2 business days.
• Refund Credit: Once approved, your refund will be issued to your original payment method within 3–5 business days.
• Posting Time: Your financial institution or credit card issuer may require an additional 3–10 business days to post the refunded amount to your bank statement.
• Shipping Cost Refunds: Original shipping charges are not refundable unless the return results from a kitsyhaven error (for example, a damaged or incorrect item was sent).

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Damaged, Defective, or Incorrect Items

If your order arrives damaged, incomplete, incorrect, or with spoiled perishables, please let us know right away:

• Perishable Items: Reach out to us within 48 hours of delivery.
• Non-Perishable Items: Reach out to us within 7 days of delivery.

Kindly include clear photographs of the affected items and the shipping package. We will promptly provide a full refund or ship a free replacement at no additional cost to you.

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Contact Us & Merchant Details

If you have questions about a return, the status of a refund, or our return procedures, please contact our support team directly:

• Official Business Name: kitsyhaven
• Customer Support Email: support@kitsyhaven.store
• Customer Support Phone: 18593022756
• Physical Business & Return Address: 96 NEELEY ST, Berea, KY 40403, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST