kitsyhaven Order & Shipping Policy

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Welcome to kitsyhaven. We are committed to getting your grocery and kitchen essentials to you safely and on time. The sections below explain exactly how we handle orders, what shipping options are available, and what you can expect at every stage from checkout through delivery.

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Order Processing & Dispatch

• Standard Non-Perishable Orders: These orders are picked, packed, and handed to the carrier within 1–2 business days (Monday through Friday, excluding federal holidays).
• Order Cut-Off Time: Orders submitted before 2:00 PM EST on a business day are typically processed that same day. Orders placed after 2:00 PM EST, or on weekends and holidays, are processed on the next business day.
• Perishable Goods Handling: Temperature-sensitive and perishable products are sealed with specialized cold-chain insulation and shipped only Monday through Thursday so they are not held in transit over the weekend.

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Domestic Shipping Rates & Delivery Estimates (United States)

Every shipping charge and delivery estimate is calculated and shown at checkout before you submit your order, so there are no surprises.

Shipping Method	Estimated Transit Time	Shipping Cost	Notes / Eligibility
Standard Shipping	7–12 business days	$5.99 USD	Standard ground shipping for all domestic orders.
Free Standard Shipping	7–12 business days	FREE ($0.00 USD)	Automatically applied to standard orders over $50.00 USD.
Expedited Shipping	2–3 business days	$14.99 USD	Priority handling for faster delivery.
Overnight Shipping	Next business day	$29.99 USD	Express next-day delivery (order cut-off 2:00 PM EST).

Please note: Delivery estimates begin once your order has been dispatched from our facility. Transit times may run slightly longer during peak holiday periods or severe weather events.

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International Shipping

kitsyhaven is pleased to ship to Canada, the United Kingdom, Australia, and select European Union countries.

• Estimated Transit Time: 7–14 business days after dispatch.
• Customs, Duties & Taxes: International shipments may be subject to import duties, value-added taxes (VAT), or customs handling fees imposed by the destination country. These charges are set by your local customs authority and are the recipient's responsibility.

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Order Tracking & Delivery Confirmation

After your order leaves our facility, we will send an automated shipping confirmation email with a direct tracking link and carrier details.

If your tracking number has not arrived, or tracking shows no updates, within 3 business days of your order confirmation, please contact our support team with your order number so we can investigate.

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Order Modifications & Address Changes

Because we begin processing orders quickly to keep dispatch times short:

• If you need to correct your shipping address or change your order, please reach us within 1 hour of placing it at support@kitsyhaven.store.
• We will make every effort to honor your request, but once an order has been transferred to the shipping carrier, we are unable to change the delivery address.

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Damaged, Lost, or Compromised Shipments

We stand behind every order we ship:

• Perishable Items: If a perishable item arrives compromised, spoiled, or damaged because of a shipping delay, notify us within 48 hours of delivery with photos, and we will issue a full refund or send a free replacement right away.
• Lost or Damaged Packages: If tracking shows your package as delivered but it has not arrived, or if items arrive damaged, please contact us within 7 days of delivery.

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Contact Us & Merchant Information

If you have questions about your shipment, shipping options, or order status, our team is here to help:

• Official Business Name: kitsyhaven
• Customer Support Email: support@kitsyhaven.store
• Customer Support Phone: 18593022756
• Physical Business Address: 96 NEELEY ST, Berea, KY 40403, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST