kitsyhaven Terms of Service

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Welcome to kitsyhaven. The following Terms of Service ("Terms") set out the rules that apply when you visit, browse, or shop on the kitsyhaven website and mobile platform, and when you interact with our products and customer service team. By using our platform or placing an order, you confirm that you accept these Terms.

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1. Acceptance of Terms

When you access or use any service offered by kitsyhaven, you confirm that you have reviewed these Terms, understand them, and consent to be bound by them together with every law and regulation that applies to you. Should you disagree with any part of these Terms, you may not use our website or services.

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2. Use of Website & Account Responsibilities

• Eligibility: To place an order on this website, you must be at least 18 years old or have reached the age of legal majority where you live.
• Prohibited Conduct: You agree to use our platform only for lawful, personal, non-commercial purposes. The following activities are not permitted:
  • Submitting fraudulent transactions or placing orders in bad faith;
  • Deploying automated bots, scrapers, or similar tools to harvest product data or pricing without our consent;
  • Trying to breach site security, data infrastructure, or other users' accounts;
  • Reselling kitsyhaven products for commercial profit without our express written authorization.
• Account Security: You are responsible for keeping your account credentials confidential and for every activity that takes place under your account.

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3. Product Information, Pricing & Availability

• Accuracy: We work diligently to present accurate product images, specifications, nutritional facts, allergen warnings, and prices. Even so, typographical mistakes or stock discrepancies can occasionally arise.
• Price & Order Corrections: Should an obvious pricing or typographical error occur, kitsyhaven may correct the mistake and revise or cancel any affected orders before they are dispatched, refunding in full any amount already charged.
• Perishable Goods: Fresh or perishable items may naturally differ slightly in weight, appearance, or ripeness. Allergen information is supplied for reference only; customers with severe allergies should carefully review the labels on product packaging.

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4. Orders, Payments & Cancellations

• Order Acceptance: Every order placed on our website depends on product availability and order verification. We may limit order quantities or cancel orders that we suspect involve fraud or a violation of these Terms.
• Payment Processing: All payments are protected with SSL/TLS encryption and handled through payment gateways that comply with PCI-DSS standards. Payment in full is required before an order is dispatched.
• Order Modifications & Cancellations: To cancel or change an order, you must contact support@kitsyhaven.store within 1 hour of placing it. After an order has entered dispatch processing, it can no longer be canceled or modified.

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5. Shipping, Returns & Customer Rights

Your purchases are governed by our official operational policies, which form part of these Terms:

• Shipping & Delivery: All shipping fees, delivery estimates, and processing times are detailed in our Shipping Policy.
• Returns & Refunds: Returns, return eligibility, damage claims, and refund processing timelines are governed by our Return & Refund Policy.

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6. Intellectual Property

All original content on kitsyhaven's platform — including text, graphical designs, logos, software, product branding, and trade names — belongs exclusively to kitsyhaven and is safeguarded by international copyright, trademark, and intellectual property laws. Reproduction or distribution without authorization is strictly prohibited.

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7. Limitation of Liability

To the fullest extent allowed by applicable law, kitsyhaven will not be liable for any indirect, incidental, special, or consequential damages arising from your use of our platform, products, or services. Our maximum aggregate liability for any claim connected to a transaction will not exceed the total amount you paid for the specific products or services at issue.

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8. Governing Law & Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to conflict of law principles. Any dispute or claim arising out of or relating to these Terms or your purchase must first be submitted to kitsyhaven's support team for informal resolution.

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9. Changes to These Terms

kitsyhaven may update or modify these Terms at any time. When changes are material, we will communicate them by posting the revised terms on our website. Continuing to use our website or services after any update means you accept the revised Terms.

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10. Contact Us & Merchant Details

If you have questions regarding these Terms of Service, please contact our support team:

• Official Business Name: kitsyhaven
• Customer Support Email: support@kitsyhaven.store
• Customer Support Phone: 18593022756
• Physical Business Address: 96 NEELEY ST, Berea, KY 40403, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST